Managing your Supplies, Returns & Client Expectations
In E-commerce, one of the primary concerns is the cost and time taken to return a damaged, unwanted or incorrectly shipped item back to its packaging origination before refunding or shipping a replacement to the consumer. At One World Express, we solve this problem by deploying Return and Warehouse Management Software at each of our regional hubs, giving E-retailers an instant snapshot of their returns the instant the package is scanned at the local One World Hub.
For our Customers using our international hubs as their storage locations, it immediately provides with an improved efficiency to deliver their goods and manage their returns locally. Resulting in an enhanced customer service experience as refunds or replacement cycles are immensely reduced.
The One World Return Management Solution provides clients with:
– A centralized & known access point and network to respond quickly and efficiently
– Reduction in time of processing returned merchandise from weeks to hours
– Acceleration of customer refund or replacement shipment from time customer returns item and is received at the One World hub.
This allows One World Express to provide centralization for all our clients, delivering a faster and more efficient processing of all returns, and in turn, an enhanced customer service experience for the end consumer.